Can a hospital replicate the experience of a luxury hotel, lessening the stress on patients and their visitors alike? Rede D’Or São Luiz thinks so. The largest independent hospital operator in Brazil employed this groundbreaking concept in the Hospital Copa Star in Copacabana, located in the South Zone of Rio de Janeiro.
In 2015, the Wall Street Journal reported, a private investment group from the United States invested $600 million in Rede D’Or São Luiz. In return, the investment group received an 8.3% stake. The hospital operator’s investment into the Copa Star Hospital included acquiring the latest technology in all of its medical equipment.
Rede D’Or São Luiz’s president has emphasized the importance of bringing world-class surgical hospital care to the Copacabana neighborhood. Before the Copa Star Hospital was built, Dr. Jorge Moll has said, patients in urgent need of complex surgeries had to be flown to Sao Paolo to be treated at Albert Einstein Israelite Hospital or Syrian-Lebanese Hospital. To further serve the people of Rio de Janeiro, the Copa Star Hospital works with Brazil’s premium health care plans and accepts all forms of payment.
Copa Star Hospital’s patients are equipped with tables in their hospital rooms, to make it easy for them to meet with doctors and other medical professionals without having to lie in their beds. They’re also given individual control over the air condition and lights in their rooms so they can more easily see to their own comfort and have a better sense of control over their own situation.
At Copa Star, the smell of hospital disinfectant has been replaced with the aroma of fresh citrus and cold fluorescent lights have been replaced with natural lighting. Hospital staff have their own corridors so that patients and their family and friends are free to wonder the halls. Staff have also undergo two months of extensive training so everyone is on board with how the newer and more comforting philosophy operates in all situations, including emergencies.
The Copa Star Hospital employs a staff of more than 500 workers, including more than 100 medical professionals. Operations inside the hospital are electronically coordinated using the iPad and a mobile app that all the staff can download.
Visitors to Hospital Copa Star are also treated to luxuries and innovations designed to make their visit to sick and injured family members as stress-free and pleasant as possible. These amenities include extended visiting hours, access to television and wifi, and a special restaurant for them.
Rede D’Or São Luiz is certain its investment in Copacabana health care will pay off in a better quality of life for those in need of hospital services. Its luxury, hotel-like, patient-centered experience is expected to help patients recover faster and, ultimately, live longer. Visit the site rededor.com to know more.